The South Indian Bank Ltd. (SIB) hereby issues clarification on some media reports concerning incidents in the Bank’s ATMs, located in Ernakulam City and its vicinity.
The miscreant/s were reported to have obstructed the machine’s cash dispensation mechanism by placing an object, just in front of the shutter for seemingly blocking the cash. When customers left the ATM premises, the miscreant removed the object and took out the dispensed money.
We understand that these kinds of incidents have been reported in some other bank ATMs also in other cities in different states.
As soon as these stray incidents were reported in our ATMs, the Bank took necessary measures to prevent such incidents and forthwith filed a Police complaint before the PS Kalamassery. The Bank had also filed a complaint before the Director General of Police (DGP) and before the City Commissioner of Police, Ernakulam, requesting to nab the culprit/s involved, at the earliest. SIB is pleased to inform you that the police have shown great alacrity and arrested the miscreant involved in the stray incident/s on 26-08-2022 and thus averted the repetition of such incidents in other Bank ATMs.
We would also like to inform that all the complaints received from the customers connected to this incident have been duly attended to and the Bank has refunded the amounts. Additionally, the Bank has proactively identified such incidents and without waiting for the customer complaints, refunded the amounts involved. The Bank is committed in extending best possible co-operation to the Police in their investigation.
