K-Smart is the proud initiative of the state government to bring all services online through the local self-government bodies. So far 20.37 lakh files have been processed through K Smart. Minister M B Rajesh announced that K Smart, which provides services to the public without going into offices, will be extended to three-tier panchayats from April.
The service of K-Smart was available in the municipalities of the state from January 1. Already 27.31 lakh files have been received through K-Smart. Of this, 74.6 percent have been settled. It is also convenient for the public to know the status of each section of files in each office and district.
Before the service of K-Smart reaches the tri-level panchayats, a pilot run will be done in Thiruvananthapuram District Panchayat, Nedumangad Block Panchayat and Karakulam Gram Panchayat from January 1.
A more advanced version of K-Smart is being deployed to replace the existing ILGMS system in Gram Panchayats. Both softwares are developed by Information Kerala Mission. The training for the employees of 941 gram panchayats, 152 block panchayats and 14 district panchayats of the state will begin in January.
K-Smart will be extended to Gram Panchayats on April 1. With this, services from all the local self-government bodies in the state will be available to the public without going to the offices on time.
K-Smart was developed by the Information Kerala Mission for the Department of Local Self-Government. Through the K-Smart application, it is possible to submit service requests and complaints online and to know their status online. For that integrated messaging system is provided where receipt of applications and complaints are available on the complainant/applicant’s login, WhatsApp and e-mail.
